This customer called Experitec in the middle of the night because a turbine control valve on one of their paper machines failed. When one of these machines is down, the lost revenue is significant—about $25,000 per hour! Because of the criticality of this valve, the customer keeps a few spares in play; two of those spares were currently in for repairs. Furthermore, according to inventory records, there was a 3rd spare somewhere at their facility, but the person who managed that was on vacation. Experitec immediately took ownership of the entire emergency situation.

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It’s true that expense and time are the most common factors that prevent people from making incremental improvements in their reliability journey. However, the facts remain that most downtime events and unplanned costs are usually due to a handful of ‘bad actors’, and it only requires a small investment to monitor the health of those critical assets. The Experitec team takes this on in our long-running MythBusters series.

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This manufacturing customer was upgrading its entire process control system, ultimately rewiring every cabinet at its site, as well as replacing all of the back panels and Motor Control Center (MCC). As one of Experitec’s largest projects, this required a two-week shutdown for full implementation, as well as an additional week for commissioning. Of the 4,000 hours dedicated to this enormous undertaking, Experitec reported zero injuries.

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Experitec understands that customers’ availability to schedule adequate time into planning for an outage is at a premium. The value of their outage management team is their proficiency in orchestrating customers’ entire outage event—scope, resources, parts, replacement valves, diagnostics analytics, prioritization by criticality, and all of the coordination. In short, exceptional planning, trusted resources, and flawless execution are what their customers value, and what they pride themselves on delivering.

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As an industrial automation company, Safety is a key element of Experitec’s culture, working environment, and customer engagements. A little over a year ago, they decided to take Safety up a few notches by hiring Keena Hildebrand, Safety Specialist, to help them promote a culture of thinking about and practicing Safety every day. Keena has been vital to enabling them to keep up with new aspects of their business, as they take on more complex projects. In addition to improving their employee Safety Program, Keena educates their senior leadership team regarding the value of having a uniform Safety philosophy and approach. She’s also involved with on-site safety coverage for Experitec’s larger crews at more extensive projects.

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When Todd shows up to one of our customers with his fishing gear, you know this is no ordinary service call. In fact, almost nothing about Todd is ordinary. Todd started in the valve/actuation industry 32 years ago, learning how to build and test automation packages. He then moved to a machine shop, then onto servicing actuators in the field for 22 years, and now specifying, installing, troubleshooting, and repairing actuators for Experitec, where he also mentors the younger generation of technicians.

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As with many of the customers Experitec serves, this utility was looking for a less labor-intensive solution to reduce unplanned downtime and support a transition to condition-based maintenance. Only Experitec (as an Emerson Impact Partner) has the breadth and quality of products designed to work together—all supported by a team of technical experts and support services with the ability to turn the customer’s vision into a new model for its company.

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Whether you are modernizing your infrastructure, moving to a more sustainable energy source, or looking for local experts who can do the complete job AND train your people, look no further than Experitec. Their technicians and engineering experts can handle a wide range of customer needs—from small projects requiring parts and service, to retrofitting older units, to engineering a complete solution including all of the mounting hardware for dozens of units…or more. Experitec’s product portfolio includes leading brands from Emerson—like Bettis™, EIM™, and Keystone™—to automate your motor operated valves, with confidence.

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Creating a solid Reliability Team takes more than good customer communication skills and technical acumen; the team also requires a solutions specialist—someone to organize resources, order products, and coordinate all that’s necessary for a successful reliability engagement. Maureen Wilson is that person standing at the helm who is responsible for the entire project coming together as planned. Whatever is needed to fulfill a customer requirement comes to the attention of Maureen.

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Regardless of where you are in your reliability initiatives, you are not alone. Experitec is ready to accept the challenge to maximize the return on your Predictive Maintenance and Reliability Program…and the first step is on them! First, you pick the 5-10 most costly, problematic, or operationally important pieces of equipment in your facility. Next, an Experitec Certified Maintenance and Reliability Professional will come to your plant and conduct a full-scale assessment of those assets utilizing the latest PdM technology in advanced vibration spectrum and waveform analysis. After that, Experitec will provide a report of findings, potential root causes, and recommendations to increase your assets’ reliability and operating lifespan. You and your team will be given a customized roadmap to implement a program and options to get started.

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