Packaging Manufacturer Relies on Experitec For Knowledge and Quick Response
This customer called Experitec in the middle of the night because a turbine control valve on one of their paper machines failed. When one of these machines is down, the lost revenue is significant—about $25,000 per hour! Because of the criticality of this valve, the customer keeps a few spares in play; two of those spares were currently in for repairs. Furthermore, according to inventory records, there was a 3rd spare somewhere at their facility, but the person who managed that was on vacation. Experitec immediately took ownership of the entire emergency situation.